Privacy Policy GW99 – Your Personal Data Protection

When you register and use the gw99 platform, we collect several categories of information to ensure our services are secure, seamless, and compliant with applicable regulatory requirements in Malaysia.

In addition to information you provide directly, we also collect data automatically when you use the gw99 platform — including device information, access logs, and cookie data. This collection helps us identify suspicious activity and protect your account from unauthorised access.

Gw99 uses collected information solely for legitimate and transparent purposes. Every use of your data has a clear basis — whether contractual necessity, legal obligation, or the platform's legitimate interests.

• Processing account registrations, deposits, and withdrawals securely and promptly through supported payment methods such as DuitNow, FPX, and eWallets.
• Conducting identity verification (KYC) and anti-money laundering (AML) checks as required by Malaysia's financial regulations.
• Sending important account-related notifications such as transaction confirmations, security alerts, and terms of service updates.
• Identifying and preventing fraud, account abuse, and illegal activity that could compromise the safety of the platform and other members.
• Supporting the responsible gaming programme by monitoring betting patterns and identifying members who may need assistance.
• Improving the gw99 platform user experience through anonymised data analysis to understand overall usage patterns.

Gw99 does not sell, rent, or trade your personal information to third parties for their own marketing or business purposes. However, there are specific situations where we need to share your data with trusted parties in order to deliver the services you use.

• Payment providers: Transaction information is shared with approved payment providers such as FPX gateways and eWallet providers solely to process your deposits and withdrawals.
• Technology service providers: Our technical partners, such as cloud infrastructure providers and cybersecurity services, help keep the platform operating safely and reliably.
• Regulatory authorities: gw99 will disclose required information to competent authorities when mandated by law or court order.
• Identity verification providers: Trusted third-party KYC services are used to verify your identity documents securely and in line with industry standards.

All third parties working with gw99 are bound by strict confidentiality agreements and are required to meet data protection standards equivalent to our own policy. We select partners carefully and conduct regular reviews to ensure ongoing compliance.

Gw99 continuously invests in high-grade security infrastructure to keep your personal and financial data under full protection at all times. We apply a multi-layered security approach covering technical, organisational, and procedural safeguards.

• End-to-end encryption: All data transmitted between your device and gw99's servers is protected with TLS 1.3 encryption — the latest security protocol used by major banking institutions.
• Stored data encryption: Sensitive information such as passwords and financial details is stored in encrypted form using algorithms that cannot be broken through conventional methods.
• 24/7 monitoring: Our intrusion detection system monitors all platform activity around the clock and will trigger automatic alerts if any unusual activity is detected.
• Internal access controls: Only authorised staff with specific job-related needs may access user data, and every access is carefully logged for audit purposes.
• Regular security audits: gw99 conducts regular penetration testing and independent security audits to identify and address any system vulnerabilities.

The gw99 platform uses cookies and similar tracking technologies to enhance your experience, maintain login session security, and analyse overall platform usage patterns. Cookies are small text files stored on your device when you visit our platform.

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are part of the platform's essential operations.
• Performance cookies: Helps us understand how members use the platform — which pages are visited most often, how long sessions last — so we can continuously improve the user experience.
• Preference cookies: Saving your personal settings such as preferred language and display configuration so you don't have to reconfigure them every time.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the gw99 platform and your login experience. For more information on managing cookies in your browser, please refer to your browser's help documentation.

Under applicable data protection laws, you have several important rights regarding your personal information held by gw99. We fully respect these rights and provide straightforward mechanisms for you to exercise them.

To exercise any of the rights above, please contact our data protection team by email at [email protected]. We will process your request within 30 working days. For complex cases, we may require additional time but will notify you in advance.

Gw99 retains your personal information only for as long as necessary to fulfill the purposes stated in this policy or to comply with applicable legal requirements. Once the retention period ends, data will be securely deleted or anonymised.

• Active account data is retained for as long as your account remains active on the gw99 platform.
• Financial transaction records are retained for a minimum of 7 years to comply with Malaysia's financial regulatory and taxation requirements.
• Security logs and access records are retained for 12 months for security incident investigation purposes.
• After account closure, basic identity information is retained for 5 years for audit and fraud prevention purposes.

Gw99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological developments, or new legal requirements. The "Last Updated" date at the top of this page indicates the date of the most recent revision.

• Significant changes will be communicated to members via in-platform notifications or email at least 14 days before the amendment takes effect.
• Continued use of the gw99 platform after an amendment's effective date is considered acceptance of the updated Privacy Policy.
• We encourage you to review this page regularly so you always know how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the gw99 data protection team is ready to assist you.

• Email: [email protected] (response time: within 1–2 business days)
• Live chat within the gw99 platform — available 24 hours a day, 7 days a week

We strive to address every enquiry seriously and promptly. Your satisfaction and confidence in how gw99 handles your privacy is something we genuinely prioritise.